Shipping policy

All orders are processed within one business day (excluding weekends & public holidays) after receiving your order confirmation email/communication. You will receive another notification when your order has shipped. 

Due to unforeseen circumstances at times, we do on rare occasions have delays in shipping. We will get to in touch incase such a scenario arises.  

Orders received after 4pm will be delivered the following business day.

Domestic Shipping Rates and Estimates

Shipping charges for your order will be calculated and displayed at checkout. 

Kampala & Wakiso deliveries

Deliveries are made from 9.30am – 5pm on Monday to Saturday. We will contact you via call / text message / WhatsApp with the phone number you provided at checkout to notify you before your delivery sets off.

Rest of Uganda Shipping

We offer shipping to nearly all parts of Uganda. Delivery time for these shipments is within 2 working days after order confirmation.

How do I check the status of my order?

When your order has shipped, you will receive a confirmation communication from us.

If you haven’t received your order within 2 days of receiving your shipping confirmation email, please contact us at info@discountstore.ug with your name and order number, and we will look into it for you.

Refunds, returns, and exchanges